Our organization does not use IMAP; instead we are using Outlook Anywhere (RPC over HTTP/S; MAPI over HTTP/s).
Is this something which might be made available for the MobilePrint "Print Email" Queues?
From a quick read (Outlook Anywhere: Exchange 2013 Help | Microsoft Docs) Outlook Anywhere is a client-based, web mail-like solution. In order to allow email job submission, you would just need to create a mailbox (MobilePrint, for example) that your users could address (email@example.com), and the Pharos MobilePrint solution can access. Since MobilePrint is installed on a server inside your network, it should still be able to access that mailbox via IMAP (unless you have IMAP disabled?).
Is there something that I am not seeing? If not, I hope this helps.
Thank you for the quick response. We do indeed disable IMAP per our environments needs. Our security team is working on some very strict security settings in the firewalls, etc to lock down IMAP until there is an alternative. We are currently 100% using RPC over HTTPS, moving towards Office 365, using MAPI over HTTPS (Outlook Anywhere).
MobilePrint was designed to use IMAP as the email protocol because it's an option with just about every mail service. It may need to be enabled (e.g. Office 365 and GMail) but it's common enough to be available in most systems. The IMAP connection can also be secured with SSL/TLS so I don't know why your security team would balk at it, but that's their decision to make. Also, email job submission isn't the only way to use MobilePrint. Users can also upload jobs via the Print Center Web system. I'm just trying to offer alternatives to email, but for the email solution, IMAP is the method we offer at this point.
(For accuracy, I will also add that we have limited/obscure support for POP3 and IBM Lotus Domino systems, but that's not going to help you with security)
-Jeff Herald - Pharos Systems
Part of the issue is that, while IMAP is available in most email systems, it can not be secured to 2-factor authentication, which many schools are moving to. Yes, SSL helps but we've seen hackers do some very strange things trying to get into our mail systems. We are also moving to eliminate IMAP in the future and while we can have students upload jobs, that lends itself to a whole different set of issues. Students like the simple, straight-forward solutions and email is it for them. I would encourage some investigation into the ability to use Office 365 Mailboxes or some other standard, without the need for IMAP, if at all possible.
I am told that our campus will be eliminating IMAP when we transition to Office 365 for our email. Two-factor authentication has also been quoted as the reason for the elimination. In the future, we will need an alternate solution or we will probably have to drop MobilePrint.
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