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Quota Service Error - Scan to email

Question asked by Jon Carey on Jun 12, 2019
Latest reply on Jun 13, 2019 by Peter Tran

I'm on the home stretch of getting scan to email working on our HP577s.  Everything is working just fine until the send button is pressed on the device.  The printer immediately receives a quota service error that states "Invalid transaction data returned from Quota service."  The HP iMFP release station has Charge Scans By Job and Scan Cost 0.05 set under MFD in Pharos Administrator.  Not sure where to go from here...