One of our customers has the following setup
Analyst BP 5.2.9937 on Windows 2016 R2 which is a member of a workgroup. Lexmark MX722ade has the LeDAS 18.104.22.168 installed and tested okay with eDAS service. BP is configured as per http://pharos.custhelp.com/app/answers/detail/a_id/1927/kw/workgroup All BP tests pass okay, too. However, when tried to authenticate with PIN code the following message appears
Trying to find a solution with Pharos support we concluded that Print.Policy module has been changed somehow from BP 5.2.9277 where this configuration allows to SecureRelease to work just fine (with users being able to authenticate by PIN codes).
It might be that Print.Policy module behavior has to also be changed somehow using global.config.xml file as described in the link.
Would someone please suggest a way to overcome the problem?