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Printer unresponsive to Online State Check

Question asked by Lisa Washko on Apr 3, 2019
Latest reply on Apr 4, 2019 by Lisa Washko

Recently I have noticed that print jobs being released from our Pharos Stations are taking a longer than usual time to go to the printer.  It could take 15-20 seconds when it used to be instant.  Has anyone ever seen this problem?  I looked at Alerts in Pharos Admin to see if that would help and noticed a ton of alerts that say: The printer "Mars" is unresponsive to the Online State Check.  (Our printers all have planet names.)  Could the two issues be related?  Our printers go to sleep after a period of time - could this be contributing to the problem?