4 Replies Latest reply on Jan 24, 2019 4:17 PM by Jeff Geller

MobilePrint and Gmail archive

David Kahn Jan 10, 2019 2:31 PM

Hello there!

We have noticed that when email is processed by mobileprint, the message in our gmail account is being archived. We would like to have the message moved to the trash instead for security and privacy. Does anyone have any experience with this or have any ideas on how we get the messages in the gmail account to delete automagically.

-Dave

Re: MobilePrint and Gmail archive

Jeff Herald Jan 11, 2019 3:07 PM (in response to David Kahn)

Dave,

I checked with our experts, MobilePrint simply issues a 'delete email' command via IMAP after collecting the information needed from the email server. Gmail may not be handling that as a 'delete', or perhaps it archives it anyway. There may be Gmail settings to control that, though I couldn't find any when I looked. You may want to query for settings related to Gmail's archive functionality.

-Jeff Herald - Pharos Systems
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- Re: MobilePrint and Gmail archive
  
  Lee Stoltz Jan 24, 2019 1:43 PM (in response to Jeff Herald)
  
  I think that to delete mail from gmail completely, you have to remove it from the All Mail folder.
  
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- Re: MobilePrint and Gmail archive
  
  David Kahn Jan 24, 2019 3:50 PM (in response to Jeff Herald)
  
  Hello,
  
  We found that the command is interpreted by Gmail as an archive. We figured out how to manipulate Gmail labels and some inbox settings to expire and delete messages after a certain amount of days.
  
  Thanks, everyone for their ideas!
  Dave
  
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- Re: MobilePrint and Gmail archive
  
  Jeff Geller Jan 24, 2019 4:17 PM (in response to Jeff Herald)
  
  Hi David,
  
  In the settings for the GMail account you are using under the "Forwarding and POP/IMAP" section you might want to try settings like I am using like below.
  
  Archive is the default on the last setting.
  
  Thanks,
  Jeff
  
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