I am trying to troubleshoot why a user is unable to print from Uniprint with the error "Jobs disallowed by Uniprint". I want to look at the logs so I can get some kind of clue as to why this is happening but I'm struggling to find where these logs are. Any advice on this would be helpful
Thanks!
Mike
Mike,
There are full details for setting the Pharos logging in the Pharos help chm. By default the Logging service is installed with most of the Pharos services. Run the log setter tool from Start Menu >Programs>Pharos and click apply. The logs will then appear on the server in the following folder c:\Users\All Users\Pharos Logs. Look for the one with the PrintService prefix.
That should get you going
Best regards
Nic
Nic,
Thank you, as always, for being so helpful. I didn't realize that the logs were in the hidden folder on the server. There was another log folder that was visible but hadn't updated since 2013 so you can understand my confusion. Thank you again!
Mike
Hi Mark,
You might want to bookmark the below page I created that has links to logging information for almost all of the Pharos products.
-Jeff
Hi Mike
One thing which you may want to try is to check the Alerts context in Administrator. At the same time as a 'Job disallowed by Uniprint' transaction is recorded, an Alert will also be recorded, with more specific information about why (same timestamp in Transactions and Alerts). For example: the user may have had insufficient funds at the time of the print, or a device may have been unresponsive to the SNMP query. It could be worth checking there before resorting to logs.
I hope this helps.
Katherine
Mike,
There are full details for setting the Pharos logging in the Pharos help chm. By default the Logging service is installed with most of the Pharos services. Run the log setter tool from Start Menu >Programs>Pharos and click apply. The logs will then appear on the server in the following folder c:\Users\All Users\Pharos Logs. Look for the one with the PrintService prefix.
That should get you going
Best regards
Nic