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Reporting instances of "Free Print" jobs due to error

Question asked by Paul LaFollette on Oct 23, 2018
Latest reply on Nov 2, 2018 by Paul LaFollette

Is there an option to gather a report showing the instances (or frequency, locations, etc.) where "Free Print" jobs occur due to an error with printing the job previously?


Sometimes an error may occur at the after a print job has been released, resulting in the user seeing an option to "Free Print" re-release their print job.  I'd like to be able to get a report of these instances, with the hope of being able to get a better picture of where and when this happens and the frequency (thus possibly finding issues I can resolve).


I don't see that kind of reporting anywhere in Pharos Reports, no option to see these listed in Pharos Administrator/Alerts, no option to filter for them in Queued Jobs or Printed Jobs.  I do not see them listed in any Transactions reports, and not listed in the Deleted/Purged Jobs.



- Paul L.