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Pharos OTG and Toshiba Questions

Question asked by Matthew Sherman on Aug 16, 2018
Latest reply on Sep 4, 2018 by Richard Post

I work for DePaul University and we recently moved to Pharos off the glass for the charge back of copies/prints/scans on our Toshiba copiers. 


I was hoping that someone could share with me some info on the eConnect software.  Can you please provide detail on how OTG works/communicates/passes information to eConnect and then to the Toshiba copiers?


Also how is the product supported, does eConnect have ongoing development, who supports eConnect when there are issues?  How do we handle issue if Windows updates cause a problem etc.


DePaul is very focused on Security so it would be helpful to have a good grasp of how OTG and eConnect work together.