I have attached the Toshiba documentation to the Community for your review.
This is a great place to get started. Toshiba developed the iMFP for Pharos and will support and develop the product going forward.
Break / Fix tickets on the print management system should still go to your reseller if they handle your support or Pharos directly, if your purchase was not through a reseller or partner.
Issues that are clearly a device or hardware should go to there appropriate triage with the reseller and/or manufacturer.