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MobilePrint (specifically email to print) & Excel/PowerPoint Issues

Question asked by Brad Meyer on Mar 16, 2018
Latest reply on Mar 23, 2018 by Brad Meyer

I have a couple of issues that I was hoping others may have come across:

  1. Excel - Whenever we email print jobs into the system and release the job from a release station or from MyPrintCenter, the text is so small that you can't even read what's on the rows and columns of the document.
  2. PowerPoint - Whenever you try and print a PowerPoint, it always asks for Executive paper size on the printer.

 

Things to note:

  • We're using the HP Universal Print driver and we tried updating to 6.5.0 from 6.2.1.
  • MobilePrint 2.2.1
  • We recently installed MS Office on the MobilePrint server to fix a different issue with Excel files not printing correctly. This did resolve the original issue.

 

Not sure if anyone else has seen this, but I'd appreciate anyone's help. Thanks!

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