3 Replies Latest reply on Apr 26, 2018 9:46 AM by Jeff Geller

Can't Register Prox Card after Install in Win10

Alexander Robinson Jan 30, 2018 8:01 PM

Has anyone had this issue where a fresh install of secure print in which you try to activate a prox card but there is never a section in the process that shows the "I have a registration code" button comes up?

For multiple users, they follow all of the prompts, and then it skips the registration portion and goes straight to a green check mark, but the prox card is still not registered.

Any advice would be appreciated.

Re: Can't Register Prox Card after Install in Win10

Brenda Yang Feb 1, 2018 8:42 PM (in response to Alexander Robinson)

Hi,
Please check the settings in the web application, as per the screenshot attached. If the option SR25 Hardware is not selected, the "I have a registration code" will not be shown.

If this does not solve your problem, can you please provide more details:
- Do you have a registration code?
- If you swipe an unregistered card, will the printer print out a registration code?
- Do you only see this issue on Windows 10?
- What is your Windows 10 version? Open up a command prompt and type winver, it should give you the version.

Regards,
Brenda
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- Re: Can't Register Prox Card after Install in Win10
  
  Alexander Robinson Feb 1, 2018 8:49 PM (in response to Brenda Yang)
  
  That box has always been checked.
  
  On Thu, Feb 1, 2018 at 5:43 PM, byang@pharos.co.nz <pharos-ext@jiveon.com>
  
  Screen Shot 2018-02-01 at 5.48.29 PM.png 77.4 KB
  
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  - Re: Can't Register Prox Card after Install in Win10
    
    Jeff Geller Apr 26, 2018 9:46 AM (in response to Alexander Robinson)
    
    Hi Alexander,
    
    I will mark this as answered as it was solved in a support case you opened with us back in February.
    
    Thanks,
    Jeff Geller
    
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