Has anyone had this issue where a fresh install of secure print in which you try to activate a prox card but there is never a section in the process that shows the "I have a registration code" button comes up?
For multiple users, they follow all of the prompts, and then it skips the registration portion and goes straight to a green check mark, but the prox card is still not registered.
Any advice would be appreciated.
Hi,
Please check the settings in the web application, as per the screenshot attached. If the option SR25 Hardware is not selected, the "I have a registration code" will not be shown.
If this does not solve your problem, can you please provide more details:
- Do you have a registration code?
- If you swipe an unregistered card, will the printer print out a registration code?
- Do you only see this issue on Windows 10?
- What is your Windows 10 version? Open up a command prompt and type winver, it should give you the version.
Regards,
Brenda
That box has always been checked.
On Thu, Feb 1, 2018 at 5:43 PM, byang@pharos.co.nz <pharos-ext@jiveon.com>
Hi Alexander,
I will mark this as answered as it was solved in a support case you opened with us back in February.
Thanks,
Jeff Geller
Hi Alexander,
I will mark this as answered as it was solved in a support case you opened with us back in February.
Thanks,
Jeff Geller