0 Replies Latest reply on Mar 15, 2018 9:55 AM by Lisa Washko

    Simplex printing from Mac using MS Office apps

    Lisa Washko Wayfarer

      We are having an issue with printing simplex documents from our Mac's.  When we choose our B&W simplex queue (which works correctly from our PCs), it charges our simplex price but prints duplex.  When we choose our Color simplex queue (which works correctly from our PCs), it charges the duplex price and prints duplex.  This is only happening with the MS Office applications.  It prints correctly from Adobe applications.  Has anyone else seen this happening?  If so, is there a solution?  I do believe it worked correctly in the past so I am wondering if it's an issue with the Office 2016?  We just upgraded to V9.0 R2. The issue was happening with our previous version and is still happening now so I know the upgrade has nothing to do with it.