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iMFP session not ending after inactivity time

Question asked by Mike Bate on Oct 31, 2017
Latest reply on Nov 1, 2017 by Mike Bate

I checked to see if there are past instances of this.  I have a report of an issue where a user was logged into an iMFP session on a Xerox MFD.  The printer crashed and is now inoperable.  The user attempted to login to a different printer and received a message indicating he had to end his session on the other printer first.  The timeout (Release Station inactivity time) for the crashed printer is set to 30 seconds.  The user tried an hour later, but still got the same message.  Is there a way to interact with and end this session manually?