We just upgraded some of our Canon 5045s to 5560s and we seem to be having issues with them freezing on the pharos logon screen periodically. I have tried different power settings and it is happening on all the machines we received. After some testing we do feel like it is connected to heavy usage but we aren't certain of this. I am just wondering if anyone else uses these machines and if they are or are not having the same issue. I am just not sure if I should be troubleshooting with Canon or Pharos.
I believe we have found the solution to our screen freezing issue.
While on older versions of the Canon Printers (Image Runner 5045s) we had to use HID mode on our card swipes because it was the only mode that worked, now HID mode inputs seem to occasionally freeze the screen.
We were able to fix the issue by putting the card swipes on all of our newer Image Runner 5560s into Keyboard mode.
Pharos Support helped us find this solution and also mentioned that another customer solved the issue the same way.
Thanks to all who contributed