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Billing Gateway Fails to Start after Windows Update Reboot - Uniprint 9.0 R2 SP4

Question asked by Andrea Clark on Aug 4, 2017
Latest reply on Sep 7, 2017 by Steven English

Our principal server houses the database service and license service. Our print server (running on a separate VM) house all the print functions and the billing gateway service. Both servers are configured to update at 4:30 a.m. on Sundays. The billing gateway service frequently fails to start after the server reboots from patching. The last failure was due to no contact with the License service. Prior to this configuration of Pharos, all services were running on the same machine and the administrator of that server informs me that the billing gateway would fail on that service as well, however, not as frequently. We're discussing moving the billing gateway to the principal and setting a dependency on the database service and license services.


1. Are others in the community experiencing this issue?

2. If so, what have you done to remediate the situation?


Any recommendations are welcome.


Thank you.


Andrea Clark

University of Texas at Dallas