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"zero length print job" on every print center job uploaded

Question asked by Bill Kasper on Jul 18, 2017
Latest reply on Jul 19, 2017 by Katherine Baynton

this started a few days back.  we'd been using print center just fine for a number of users, when suddenly every pdf/docx/etc. that was uploaded would process (say "uploading - 100% done) and finish with "one or more errors occurred." next to the title.  nothing except the printing time elapsed shows on the print center page.  in the alerts it's the old "unable to print zero length print job".


running print center 1.7, pharos 9, server 2008R2.