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Pharos Tracker Presents a Pop Up Error on Windows 10

Question asked by David Harris on Apr 9, 2017
Latest reply on May 4, 2017 by David Harris

Hello.

 

We're currently upgrading our client side machines (Lenovo laptops and desktops) to Windows 10 64 bit.

We have noticed that the Pharos tracker then throws up an issue whenever a user 'activates' or 'violates'

a rule specified by policy print, i.e. Is not printing in black or white or is not printing in duplex.

 

Regardless, instead of the policy print warning pop-up, users get a flashing pop-up message stating

"An unexpected error occurred in the application" and will keep flashing for several minutes before

closing unless u kill the browser32.exe process in Task Manager yourself.

 

At first we were upgrading Windows 10 on top of Windows 7 but was advised against this.

We now uninstall pharos first - upgrade to Windows 10 - then reinstall the tracker.

 

We still see the same issue.  Anyone else come across this??

I've attached a video of the issue for everyone to view.

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