8 Replies Latest reply on Mar 31, 2017 8:03 AM by Jim Conroy

    Billing gateway not allowing processing if gateway does not repond

    Jim Conroy Adventurer

      We are seeing an intermittent problem when users are attempting to login to Pharos release station and/or print documents when the external gateway does not respond. 

      Shouldn't the gate give an offline billing message and continue?

      Is there a way to tell it to stop attempting to use the gateway.  Increasing the time out simply increases the time users must wait for logon/printing.

      Uniprint  9.0 on Server 2012

      The bank includes the plugin adldaplogon.exe

      and billing script Multiple Gateway w/CardID (attached)

       

      Thanks for any ideas.

      Jim