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Billing gateway not allowing processing if gateway does not repond

Question asked by Jim Conroy on Feb 28, 2017
Latest reply on Mar 31, 2017 by Jim Conroy

We are seeing an intermittent problem when users are attempting to login to Pharos release station and/or print documents when the external gateway does not respond. 

Shouldn't the gate give an offline billing message and continue?

Is there a way to tell it to stop attempting to use the gateway.  Increasing the time out simply increases the time users must wait for logon/printing.

Uniprint  9.0 on Server 2012

The bank includes the plugin adldaplogon.exe

and billing script Multiple Gateway w/CardID (attached)

 

Thanks for any ideas.

Jim

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