4 Replies Latest reply on Mar 2, 2017 2:05 PM by Tim Rhoades

    Print Release Icon not Showing up on HP MFP Printers after pushing software

    Tim Rhoades Adventurer

      Hello,

       

      Has anyone seen where you push Pharos Blue Print Enterprise software to HP MFP printers and it doesn't put the Print Release Icon on the Printer ?

        • Re: Print Release Icon not Showing up on HP MFP Printers after pushing software
          tcampbell@pharos.com Navigator

          Hello Tim,

           

          Scenario:

          • Pharos iMFP is being deployed to HP Futuresmart printer using HP's Web Jetadmin fleet management application.

           

          The Print Release button is an OXPd function that is registered on the printer during the stage in which the printer requests its configuration.  This configuration stage occurs after the PharosSolutionInstaller has been loaded onto the printer.  If the Print Release button does not appear, it indicates that either: (1) the printer did not request it's configuration; or (2) the Pharos iMFP server for HP is unable to connect to the printer in effort to carry out the configuration.

           

          Items to check:

          1. Is the PharosSolutionInstaller present on the printer?

          2. Does the printer have the "Skip Disk Load" startup option set?  (This is similar to a Windows Safe Mode in that it will prevent the printer from executing  3rd party applications.)

          3. Has the configuration URL been properly constructed within the WJA solution template?

          4. Has the printer's correct admin password been included within the configuration URL of the WJA solution template?

          5. Is the server hosting the Pharos iMFP Server for HP able to access the printer over port 7627?  (Example: https://<printer'sIP>:7627)

          6. Search for the printer's IP address within the Pharos iMFP Server for HP's log file.  Has it contacted the server to request configuration?  If so, what error messages are present during the configuration stage?

           

          Best regards,

          Tim.

            • Re: Print Release Icon not Showing up on HP MFP Printers after pushing software
              Tim Rhoades Adventurer

              2017-03-02 11:24:17.9792       Info    Application_Start      HPiMFP, Version=4.2.4.0, Culture=neutral, PublicKeyToken=null version 4.2.4.0System.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              System.Runtime.Serialization, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 3.0.0.0

              System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 3.0.0.0

              WebServicesSDKLib, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullversion: 1.0.0.0

              NLog, Version=1.0.0.505, Culture=neutral, PublicKeyToken=5120e14c03d0593cversion: 1.0.0.505

              AjaxControlToolkit, Version=3.5.60501.0, Culture=neutral, PublicKeyToken=28f01b0e84b6d53eversion: 3.5.60501.0

              System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35version: 3.5.0.0

              Pharos.Session.PharosSession, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullversion: 1.0.0.0

              PharosEDIInterfaces, Version=3.2.5039.21153, Culture=neutral, PublicKeyToken=nullversion: 3.2.5039.21153

              PharosEDIWrapper, Version=3.2.5039.21153, Culture=neutral, PublicKeyToken=nullversion: 3.2.5039.21153

              System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              Castle.Windsor, Version=2.1.0.0, Culture=neutral, PublicKeyToken=407dd0808d44fbdcversion: 2.1.0.0

              OXPdLib, Version=1.0.0.0, Culture=neutral, PublicKeyToken=d517a7e727ff0083version: 1.0.0.0

              Pharos.Utils, Version=3.0.0.20835, Culture=neutral, PublicKeyToken=nullversion: 3.0.0.20835

              System.Configuration, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              System.Web.Services, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              Pharos.UniprintUtilities, Version=1.0.0.0, Culture=neutral, PublicKeyToken=0d9d57f6771d5752version: 1.0.0.0

              System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              HtmlUnit2.6, Version=2.6.0.0, Culture=neutral, PublicKeyToken=nullversion: 2.6.0.0

              IKVM.OpenJDK.Core, Version=0.42.0.3, Culture=neutral, PublicKeyToken=13235d27fcbfff58version: 0.42.0.3

                      RuntimeMethodHandle.InvokeMethodFast => RuntimeMethodHandle._InvokeMethodFast => Global.Application_Start

              2017-03-02 11:24:18.0417       Info    InitiateSSLTrustPolicy Setting RemoteCertificateValidationCallback   RuntimeMethodHandle._InvokeMethodFast => Global.Application_Start => Global.InitiateSSLTrustPolicy

              2017-03-02 11:24:18.0573       Info    Application_Start      Application_Start()        RuntimeMethodHandle.InvokeMethodFast => RuntimeMethodHandle._InvokeMethodFast => Global.Application_Start

              2017-03-02 11:24:41.2142       Info    Application_Start      HPiMFP, Version=4.2.4.0, Culture=neutral, PublicKeyToken=null version 4.2.4.0System.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              System.Runtime.Serialization, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 3.0.0.0

              System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 3.0.0.0

              WebServicesSDKLib, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullversion: 1.0.0.0

              NLog, Version=1.0.0.505, Culture=neutral, PublicKeyToken=5120e14c03d0593cversion: 1.0.0.505

              AjaxControlToolkit, Version=3.5.60501.0, Culture=neutral, PublicKeyToken=28f01b0e84b6d53eversion: 3.5.60501.0

              System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35version: 3.5.0.0

              Pharos.Session.PharosSession, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullversion: 1.0.0.0

              PharosEDIInterfaces, Version=3.2.5039.21153, Culture=neutral, PublicKeyToken=nullversion: 3.2.5039.21153

              PharosEDIWrapper, Version=3.2.5039.21153, Culture=neutral, PublicKeyToken=nullversion: 3.2.5039.21153

              System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              Castle.Windsor, Version=2.1.0.0, Culture=neutral, PublicKeyToken=407dd0808d44fbdcversion: 2.1.0.0

              OXPdLib, Version=1.0.0.0, Culture=neutral, PublicKeyToken=d517a7e727ff0083version: 1.0.0.0

              Pharos.Utils, Version=3.0.0.20835, Culture=neutral, PublicKeyToken=nullversion: 3.0.0.20835

              System.Configuration, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              System.Web.Services, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              Pharos.UniprintUtilities, Version=1.0.0.0, Culture=neutral, PublicKeyToken=0d9d57f6771d5752version: 1.0.0.0

              System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              HtmlUnit2.6, Version=2.6.0.0, Culture=neutral, PublicKeyToken=nullversion: 2.6.0.0

              IKVM.OpenJDK.Core, Version=0.42.0.3, Culture=neutral, PublicKeyToken=13235d27fcbfff58version: 0.42.0.3

                      RuntimeMethodHandle.InvokeMethodFast => RuntimeMethodHandle._InvokeMethodFast => Global.Application_Start

              2017-03-02 11:24:41.2298       Info    InitiateSSLTrustPolicy Setting RemoteCertificateValidationCallback   RuntimeMethodHandle._InvokeMethodFast => Global.Application_Start => Global.InitiateSSLTrustPolicy

              2017-03-02 11:24:41.2298       Info    Application_Start      Application_Start()        RuntimeMethodHandle.InvokeMethodFast => RuntimeMethodHandle._InvokeMethodFast => Global.Application_Start

              2017-03-02 11:24:44.2768       Info    GetProductVersion      -InitialzeSession()        default.PageLoad => _default.DisplayServerStatus => PharosEDIManager.GetProductVersion

              2017-03-02 11:24:45.9644       Info    GetProductVersion      PharosEDIManager successfully retrieved product version.       default.PageLoad => _default.DisplayServerStatus => PharosEDIManager.GetProductVersion

              2017-03-02 11:24:49.0894       Debug   setServerClass setServerClass() local machine is a Blueprint sever CalliHelper.EventArgFunctionCaller => ConfigPharosServer.Page_Load => ConfigPharosServer.setServerClass

              2017-03-02 11:24:49.1051       Debug   getFQDN ConfigPharosServer.getFQDN() fqdn = FMNTPXPRNT3.jdnet.deere.com    CalliHelper.EventArgFunctionCaller => ConfigPharosServer.Page_Load => ConfigPharosServer.getFQDN

              2017-03-02 11:25:06.7149       Info    GetProductVersion      -InitialzeSession()        CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 11:25:06.7305       Info    GetProductVersion      PharosEDIManager successfully retrieved product version.       CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 11:25:17.2656       Info    GetProductVersion      -InitialzeSession()        CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 11:25:17.2812       Info    GetProductVersion      PharosEDIManager successfully retrieved product version.       CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 11:25:19.8366       Info    GetProductVersion      -InitialzeSession()        CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 11:25:19.8522       Info    GetProductVersion      PharosEDIManager successfully retrieved product version.       CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 11:25:19.9929       Debug   setServerClass setServerClass() local machine is a Blueprint sever Button.OnClick => ConfigPharosServer.save_Click => ConfigPharosServer.setServerClass

              2017-03-02 11:25:20.0085       Error   save_Click     We are Blueprint and we are using fleet deployment.      Button.RaisePostBackEvent => Button.OnClick => ConfigPharosServer.save_Click

              2017-03-02 11:25:20.3054       Info    Application_Start      HPiMFP, Version=4.2.4.0, Culture=neutral, PublicKeyToken=null version 4.2.4.0System.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              System.Runtime.Serialization, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 3.0.0.0

              System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 3.0.0.0

              WebServicesSDKLib, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullversion: 1.0.0.0

              NLog, Version=1.0.0.505, Culture=neutral, PublicKeyToken=5120e14c03d0593cversion: 1.0.0.505

              AjaxControlToolkit, Version=3.5.60501.0, Culture=neutral, PublicKeyToken=28f01b0e84b6d53eversion: 3.5.60501.0

              System.Web.Extensions, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35version: 3.5.0.0

              Pharos.Session.PharosSession, Version=1.0.0.0, Culture=neutral, PublicKeyToken=nullversion: 1.0.0.0

              PharosEDIInterfaces, Version=3.2.5039.21153, Culture=neutral, PublicKeyToken=nullversion: 3.2.5039.21153

              PharosEDIWrapper, Version=3.2.5039.21153, Culture=neutral, PublicKeyToken=nullversion: 3.2.5039.21153

              System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              Castle.Windsor, Version=2.1.0.0, Culture=neutral, PublicKeyToken=407dd0808d44fbdcversion: 2.1.0.0

              OXPdLib, Version=1.0.0.0, Culture=neutral, PublicKeyToken=d517a7e727ff0083version: 1.0.0.0

              Pharos.Utils, Version=3.0.0.20835, Culture=neutral, PublicKeyToken=nullversion: 3.0.0.20835

              System.Configuration, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              System.Web.Services, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089version: 2.0.0.0

              Pharos.UniprintUtilities, Version=1.0.0.0, Culture=neutral, PublicKeyToken=0d9d57f6771d5752version: 1.0.0.0

              System.Drawing, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3aversion: 2.0.0.0

              HtmlUnit2.6, Version=2.6.0.0, Culture=neutral, PublicKeyToken=nullversion: 2.6.0.0

              IKVM.OpenJDK.Core, Version=0.42.0.3, Culture=neutral, PublicKeyToken=13235d27fcbfff58version: 0.42.0.3

                      RuntimeMethodHandle.InvokeMethodFast => RuntimeMethodHandle._InvokeMethodFast => Global.Application_Start

              2017-03-02 11:25:20.3054       Info    InitiateSSLTrustPolicy Setting RemoteCertificateValidationCallback   RuntimeMethodHandle._InvokeMethodFast => Global.Application_Start => Global.InitiateSSLTrustPolicy

              2017-03-02 11:25:20.3054       Info    Application_Start      Application_Start()        RuntimeMethodHandle.InvokeMethodFast => RuntimeMethodHandle._InvokeMethodFast => Global.Application_Start

              2017-03-02 11:25:29.0712       Debug   setServerClass setServerClass() local machine is a Blueprint sever CalliHelper.EventArgFunctionCaller => ConfigPharosServer.Page_Load => ConfigPharosServer.setServerClass

              2017-03-02 11:25:29.0868       Debug   getFQDN ConfigPharosServer.getFQDN() fqdn = FMNTPXPRNT3.jdnet.deere.com    CalliHelper.EventArgFunctionCaller => ConfigPharosServer.Page_Load => ConfigPharosServer.getFQDN

              2017-03-02 11:25:46.6030       Info    GetProductVersion      -InitialzeSession()        CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 11:25:46.8061       Info    GetProductVersion      PharosEDIManager successfully retrieved product version.       CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 12:12:12.7511       Info    GetProductVersion      -InitialzeSession()        default.PageLoad => _default.DisplayServerStatus => PharosEDIManager.GetProductVersion

              2017-03-02 12:12:12.7823       Info    GetProductVersion      PharosEDIManager successfully retrieved product version.       default.PageLoad => _default.DisplayServerStatus => PharosEDIManager.GetProductVersion

              2017-03-02 12:42:33.9888       Info    GetProductVersion      -InitialzeSession()        default.PageLoad => _default.DisplayServerStatus => PharosEDIManager.GetProductVersion

              2017-03-02 12:42:34.0045       Info    GetProductVersion      PharosEDIManager successfully retrieved product version.       default.PageLoad => _default.DisplayServerStatus => PharosEDIManager.GetProductVersion

              2017-03-02 12:42:37.0670       Info    GetProductVersion      -InitialzeSession()        CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 12:42:37.0827       Info    GetProductVersion      PharosEDIManager successfully retrieved product version.       CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 12:42:39.8640       Info    GetProductVersion      -InitialzeSession()        CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion

              2017-03-02 12:42:39.8796      Info     GetProductVersion     PharosEDIManager successfully retrieved product version.            CalliHelper.EventArgFunctionCaller => FooterControl.Page_Load => PharosEDIManager.GetProductVersion