I'm really hoping someone has some new ideas, because I'm just kind of stumped at this point.
Problem: Windows is sending a blank page at the end documents with an odd number of pages (if you send multiple jobs). This means if I send 100 copies of a 1 page job, I'll actually get billed for 199 copies.
Reason: Windows is rounding out the pages by sending a blank page, so if I send a three page job, page 1 of the second copy of the job doesn't show up on what is actually page 4. However, this means pharos believes it's receiving 4 pages of documents, and charging accordingly. I've reached out to pharos, and they basically said that because windows is sending 4 pages (even though it's actually a three page document) there's nothing they can do. They're not wrong; clearly this is not a pharos problem, it's a windows problem. But I don't even know how start changing how windows sends the job. I've looked in all of the menus/print management/print properties/etc I can think of, all to no avail. We're using the canon universal pcl6 driver if that makes a difference, but does anyone have any thoughts on how I can resolve this issue? It's a somewhat niche error, but at the same time it's starting to become a big accounting problem; we just had a career day here and everyone was printing out a bunch of copies of their 1 page resumes, and getting charged almost double what they should.
Any help would be appreciated. Thanks!