AnsweredAssumed Answered

Notice to MobilePrint 2.2 customers:

Question asked by Jeff Herald on Feb 8, 2017
Latest reply on Jun 16, 2017 by Paul LaFollette

A few of our customers recently reported an issue related to high-volume job traffic. A primary symptom of the issue is that the Spooler Service fails, naming a MobilePrint DLL as the faulting module. Our technical support and development staff have made a patch available for customers who are currently experiencing this issue. This does not affect everyone, so please contact Pharos Support so that we can make sure the patch is right for you. We will have a permanent fix available before the end of the month and we will notify you directly to help you perform the update and answer any questions you might have. We apologize for any inconvenience this may have caused.


-Jeff Herald

Technical Product Manager

Uniprint and MobilePrint