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Print job error - "Invalid length parameter passed to the LEFT or SUBSTRING function"

Question asked by Seth Long on Jan 31, 2017
Latest reply on Mar 1, 2017 by Seth Long

We've had a couple of students report a peculiar print job error for an especially large PDF file.  On the release station PC, the error "Invalid length parameter passed to the LEFT or SUBSTRING function".

When looking at the Print Job Attributes in Pharos Remote, the string stretches across both of my screens.  It starts "2 pages of "612x792,Letter,Mono,Simplex", 1 page of "612x792,Letter,Color,Simplex", 12 pages of "612x792,Letter,Mono,Simplex"" and keeps going.

Both students were using Macs with macOS Sierra.

I've attached the PDF file causing the error, the screenshot of the Print Job Attributes string and the screenshot of the release station PC error message.  The PDF is 181 pages long.

Has anyone seen this error or something similar to it?

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