AnsweredAssumed Answered

Error releasing print job: Failed to render document, because of timeout

Question asked by David Alexander on Nov 15, 2016
Latest reply on Dec 2, 2016 by Ralph Miller


We are seeing an issue in our Pharos environment.  We see the following timeout errors in our alert log:

Error releasing print job: Failed to render document '00000003-0000-0000-0000-000000029001' to '', because of timeout


Once we start seeing these errors, the CPU of our Pharos VM goes to 100% and users start seeing issues with releasing their print jobs.  Restarting Pharos services do not seem to fix the issue, but restarting the Pharos server does seem to clear it up.  We've seen this same problem at least three times since August.


We are doing an incident review on our end to try to find the root cause.


I wanted to know if any Pharos admins have seen this timeout error or behavior with the Pharos server.