AnsweredAssumed Answered

Slow PowerPoint printing issue - long spooling time

Question asked by David Alexander on Dec 2, 2016
Latest reply on Dec 4, 2016 by Scott Olswold

We have been closely watching our Pharos print queue while trying to solve a different problem (see Error releasing print job: Failed to render document, because of timeout ).

 

While watching the queues, we finally caught a Pharos issue that has been plaguing us since we originally rolled Pharos out to our students - slow PowerPoint printing.  We opened a Pharos support ticket to help us fix this issue, but I also wanted to reach out to the Pharos community to see if anyone else has run into this issue.

 

The behavior the end user sees is that their print job comes out one page a time with a long delay between pages.  In the screen shot below you can see the file size is large and the print job had been in the queue for six minutes.

 

We think this has to do with a student printing multiple slides per page and the spooling process takes a long time to render the document.

 

Has anyone else run into this, and if so, how were you able to solve it?

 

Thanks,

Dave

Outcomes