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Print Queue Not Found?

Question asked by Greg Sykes on Nov 2, 2016
Latest reply on Nov 2, 2016 by Greg Sykes

I am testing a Xerox machine downstairs in our IT department for a specific user. Whenever he tries to print, either securely or directly, to the Pharos Xerox machine, it gives him a "Print Queue Not Found" message. I have looked over everything in Pharos Admin, and it all looks like. The printer is listed in the devices. It's release station is an iMFP that is also listed in the release stations. The Xerox is a member of a print group, and the print group is associated with a print queue that has the correct print driver. I even created its own installer package. His computer is on our domain. Everything checks out. I've double checked the Xerox configuration for iMFP, it checks out as well. What else do I need to check? I'm not understanding why he's getting this error? Could this be an issue where there's a conflicting program using the same port as Pharos?