5 Replies Latest reply on Oct 18, 2016 1:39 PM by Jeff Herald

    Issues installing on macOS Sierra (OSX 10.12)

    ajohnsuw Scout

      Hi Everybody,

       

      We are seeing some issues installing the popups on macOS Sierra using our existing packages. Some people are reporting no issues, some people are not seeing the printer install at all.

      Here is some log data from a failed install:

       

      Sep 29 11:41:37 D-108-179-176-152 installd[6883]: PackageKit: ----- Begin install -----

      Sep 29 11:41:37 D-108-179-176-152 installd[6883]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/4BDDDE2D-4ED5-4A86-86B4-D4C59EF5A900.activeSandbox

      Sep 29 11:41:38 D-108-179-176-152 installd[6883]: PackageKit: *** launch path not accessible

      Sep 29 11:41:38 D-108-179-176-152 installd[6883]: PackageKit: Failed task has no attributes: Error Domain=NSCocoaErrorDomain Code=260 "The file “preinstall” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.4IeVRX/Scripts/com.pharos.pkg.popup.bt5dUU/preinstall, NSUnderlyingError=0x7f8f76d0e960 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

      Sep 29 11:41:38 D-108-179-176-152 installd[6883]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Popup.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Volumes/OUG-LIB-BW_for_Apple/Popup.pkg#popupclient.pkg, PKInstallPackageIdentifier=com.pharos.pkg.popup, NSLocalizedDescription=An error occurred while running scripts from the package “Popup.pkg”.} {

                          NSFilePath = "./preinstall";

                          NSLocalizedDescription = "An error occurred while running scripts from the package \U201cPopup.pkg\U201d.";

                          NSURL = "file://localhost/Volumes/OUG-LIB-BW_for_Apple/Popup.pkg#popupclient.pkg";

                          PKInstallPackageIdentifier = "com.pharos.pkg.popup";

                      }

      Sep 29 11:41:39 D-108-179-176-152 Installer[6897]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

      Sep 29 11:41:39 D-108-179-176-152 Installer[6897]: Displaying 'Install Failed' UI.

      Sep 29 11:41:39 D-108-179-176-152 Installer[6897]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

       

      Any ideas? Any one else having issues with the install?