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Pharos Installer Fails

Question asked by Ricardo Espada on Jul 6, 2016
Latest reply on Jul 11, 2016 by Ricardo Espada

Hello,

 

We are deploying new HP printers and we are having a problem were the package installation fails. Looking at the ControllerLog.txt I see the following error:

[2016/07/06 12:24:04.134 P23F0 T23D8 PrintInstaller] PrinterInstaller error:AddPrinter failed with error= The remote procedure call failed.

[2016/07/06 12:24:04.134 P23F0 T23D8 PrintInstaller] [CPrinterInstaller::Run] Returning result 0

[2016/07/06 12:24:04.135 P23F0 T23D8 PrintInstaller] Writing "1AddPrinter failed with error= The remote procedure call failed." to result file: C:\Users\tspodu4\AppData\Local\Temp\Pharos\Result.txt

[2016/07/06 12:24:04.159 P2028 T202C Controller] <- CInstructions::AppendPSLogFile

[2016/07/06 12:24:04.159 P2028 T202C Controller] [CRunInstructions::DoStep] A PSException was caught: "AddPrinter failed with error= The remote procedure call failed."

[2016/07/06 12:24:10.469 P2028 T202C Controller] [CControllerApp::KillFileLog]

 

It creates the queue on the computer but it does not work, if I remove it manually and retry the installation the installation works fine.

 

We are using the HP Universal Printing PCL 6 (v6.2.1) driver.

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