Hello,
We are deploying new HP printers and we are having a problem were the package installation fails. Looking at the ControllerLog.txt I see the following error:
[2016/07/06 12:24:04.134 P23F0 T23D8 PrintInstaller] PrinterInstaller error:AddPrinter failed with error= The remote procedure call failed.
[2016/07/06 12:24:04.134 P23F0 T23D8 PrintInstaller] [CPrinterInstaller::Run] Returning result 0
[2016/07/06 12:24:04.135 P23F0 T23D8 PrintInstaller] Writing "1AddPrinter failed with error= The remote procedure call failed." to result file: C:\Users\tspodu4\AppData\Local\Temp\Pharos\Result.txt
[2016/07/06 12:24:04.159 P2028 T202C Controller] <- CInstructions::AppendPSLogFile
[2016/07/06 12:24:04.159 P2028 T202C Controller] [CRunInstructions::DoStep] A PSException was caught: "AddPrinter failed with error= The remote procedure call failed."
[2016/07/06 12:24:10.469 P2028 T202C Controller] [CControllerApp::KillFileLog]
It creates the queue on the computer but it does not work, if I remove it manually and retry the installation the installation works fine.
We are using the HP Universal Printing PCL 6 (v6.2.1) driver.
Hi Ricardo,
We have seen this behavior in the past and you are currently using one of the recommended solutions. We have two knowledge base articles that address this concern.
Popup Packages AddPrinter failed with error: "The remote procedure call failed."
Installation package error: "AddPrinter failed with error= The remote procedure call failed."
Barry Dickens