2 Replies Latest reply on Jul 11, 2016 9:37 AM by Ricardo Espada

    Pharos Installer Fails

    Ricardo Espada Newbie
    Ricardo Espada Jul 6, 2016 1:01 PM

      Hello,

       

      We are deploying new HP printers and we are having a problem were the package installation fails. Looking at the ControllerLog.txt I see the following error:

      [2016/07/06 12:24:04.134 P23F0 T23D8 PrintInstaller] PrinterInstaller error:AddPrinter failed with error= The remote procedure call failed.

      [2016/07/06 12:24:04.134 P23F0 T23D8 PrintInstaller] [CPrinterInstaller::Run] Returning result 0

      [2016/07/06 12:24:04.135 P23F0 T23D8 PrintInstaller] Writing "1AddPrinter failed with error= The remote procedure call failed." to result file: C:\Users\tspodu4\AppData\Local\Temp\Pharos\Result.txt

      [2016/07/06 12:24:04.159 P2028 T202C Controller] <- CInstructions::AppendPSLogFile

      [2016/07/06 12:24:04.159 P2028 T202C Controller] [CRunInstructions::DoStep] A PSException was caught: "AddPrinter failed with error= The remote procedure call failed."

      [2016/07/06 12:24:10.469 P2028 T202C Controller] [CControllerApp::KillFileLog]

       

      It creates the queue on the computer but it does not work, if I remove it manually and retry the installation the installation works fine.

       

      We are using the HP Universal Printing PCL 6 (v6.2.1) driver.