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Pharos Bluprint shared printer issue

Question asked by Edwin Murphy-Johns on Feb 23, 2016
Latest reply on Feb 25, 2016 by Scott Olswold

I have one user out of over 1000 that the secured print driver is always showing off-line. Win 7 64bit. IT rep has removed/added driver, all of his local printers are showing as expected. These are KM C654e series MFPS. Not sure where to even start looking as no one else is experiencing the issue. Any ideas to get me looking in the right direction would be appreciated. Ed