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Alert 20964 during card scan at Print Station

Question asked by Dennis Reffler on Feb 11, 2016
Latest reply on Feb 12, 2016 by Dennis Reffler

My users are getting "balance is offline" message and I'm seeing Alert 20964 (The status of billing plug-in changed to offline, when  it tried to  get balance) when swiping their card on the Print Station. Logging out of Pharos then back in and swiping seems to resolve the issue. Any suggestions as to what may be causing this? This is happening on multiple Print Stations which are at different locations but connecting to one server. We are currently using UniPrint 8.2.