My users are getting "balance is offline" message and I'm seeing Alert 20964 (The status of billing plug-in changed to offline, when it tried to get balance) when swiping their card on the Print Station. Logging out of Pharos then back in and swiping seems to resolve the issue. Any suggestions as to what may be causing this? This is happening on multiple Print Stations which are at different locations but connecting to one server. We are currently using UniPrint 8.2.