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When a print request for multiple copies sends double the requested number

Question asked by Colleen Keenan on Jan 28, 2016
Latest reply on Feb 3, 2016 by John Siegel

Three students reported that when printing more than one copy of something there was strange behavior.  One student reported that when requesting 3 copies it printed 9 copies and when printing 5 copies it printed 25.

 

A second student reported that she noticed when she requested to print 3 copies of something it was going to charge her double (for 6 copies) so she did not release the job and instead sent three separate single copy jobs to the printer which charged her the appropriate amount.

 

A third student has just printed a job for 5 copies and received 25.  It looks like at the printer that it is sending the job 5 times, because it says printing 1 of 5, 2 of 5

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