AnsweredAssumed Answered

Popup crash with multiple network cards

Question asked by Scott Kiser on Feb 4, 2016
Latest reply on Feb 8, 2016 by Scott Kiser

My institution outfitted PCs in a small lab with additional network cards: each PC connects to the network, but also to an internal classroom-only network, for learning how to program logic controllers.  Reportedly, since the second network card was added, PCs cannot print.

 

I noted that popupcli.exe crashes immediately on launch, without even displaying a window.  More confusingly, when I disable the classroom-only network card and try printing again, the pop-up client launches and runs as usual.

 

I find no Windows events corresponding to the crash of popupcli.exe.  I also verified that the client package installer was generated after the upgrade to V9R2.

 

HELP!

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