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Pharos - Having issues printing a job from SecureRelease, stuck on Processing

Question asked by Peter Hachem on Dec 15, 2015
Latest reply on Dec 15, 2015 by Jeff Geller

Hello Everyone,


at my company, we are having issues with 1 printer that uses the SecureRelease feature.  When sending a job to securerelease, client scans his/her badge at the printer, selects the job, then it just gets stuck on processing.   When looking on the server, I did get a message in the Blueprint Event Browser.


"The 'OnReleasePrintJobCompleted' method on the job service has thrown the following exception:  [3 Retries] Could not connect to the printer. (printername) No connect could be made because the target machine actively refused it.


The printer prints fine if you print directly too it bypassing pharos.


Can anyone help?