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JSTOR printing issues - Pharos-related?

Question asked by Bill Kasper on Nov 17, 2015
Latest reply on Nov 17, 2015 by Bill Kasper

Is anyone having printing issues when users are secure printing downloaded PDFs from the JSTOR digital library to a Pharos-enabled MFD (Ricoh, in this case)?


Customers have recently been having problems with long spool and long print times (15 minutes for a 13 page document, etc.).  I don't know if it's the way they're downloading the PDF for printing (or printing from their browser), if it's the OS they're using vs. the installed secure print driver, or if there's an issue with the Ricoh itself.


Any help is appreciated