When are your maintenance windows ?
This was a question that often is asked because we look to install when schools can have a scheduled outage window. Most schools have some sort of Summer and Winter Break or at least an inter-session in which work can be performed. Some schools have such a tight SLA to their customers that no work can be done outside of these breaks. Other schools have performed changes over a normal mid-session weekend, or minor changes even during a production weekday during the day. The question was to have customers give their planning strategies to each other regarding this hot topic so that they may benefit from how you each individually complete your maintenance and upgrade tasks.