Have you checked for errors in the alerts section of Pharos administrator? Are you running a direct print release or secured release system? What OS are you running? Is the job printing from a desktop or via a web browser? What type of document is it, pdf, doc, etc. ? Are the jobs being submitted via "traditional" driver based printing or through Mobileprint?
There are no errors in the Pharos administrator application. I'm going to guess that I'm using a secured release station, since users have to swipe an ID, enter a job password to print their jobs. The release station is running Windows 7 Professional SP1. Clients can be anything from Windows or Apple OS X. Usually, they are submitted from Windows 7 Professional/Enterprise SP1 x64 computers, running the desktop application. We do not have web print enabled. Document types we have tested with are PDFs and MS Word docs (DOCX). I'm also going to say that the jobs are going through a driver-based approach, since we're not using MobilePrint.
As Katherine mentioned the hotfix may solve your problem. We don't print via RAW protocol so we haven't seen any problems related to the protocol, but I have seen networking issues cause similar behavior. It also seems like devices with hard drives, i.e. MFD's don't have as many problems, since they can draw the job over and store it locally.
Hi. I thought I'd just check: are you running the latest Print Services hot fix for 9.0? There was a change added, with notes from the Readme file as follows:
Under certain conditions when delivering print jobs via the RAW protocol, part or occasionally all of the print job would not be output at the device. This occurs more when combining certain printer drivers with certain devices. The Secure Release Service has been updated to add a small delay to the closure of the connection to the device at the end of the print communication to ensure the job is fully delivered. The delay is 5 seconds by default. The duration of the delay can be altered if desired.
The hot fixes are here: Uniprint Service Packs and Hot Fixes