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Prevent printing to A4 and Legal

Question asked by David Alexander on Oct 20, 2015
Latest reply on Nov 4, 2015 by John Siegel
Branched to a new discussion

We have HP printers (model M806 and M855) in our Library.  We have seen an issue when a student tries to print to A4 or Legal paper.  We only have 8.5x11 and 11x17 paper loaded in our printers.  When a student tries to print A4 or Legal, the following happens:

 

  1. Student gets charged for the print job, but it doesn't print
  2. Printer goes into a state that requires you to have to touch the screen to cancel the job manually
  3. If someone doesn’t manually cancel the job, anybody who tries to print afterward will receive a confusing error on the PS200 screen

 

 

I wanted to see if there is anything that we can do to lock the drivers/printer/Pharos down in such a way that students can only print to medium that is actually available in the trays (8.5x11 and 11x17).

 

One additional complication to our setup - we use pop-up drivers for public PCs in the Library.  We also have Mobile Print and MyPrintCenter enabled.  We disabled the ability to select which printer to release to in MyPrintCenter because we wanted to only have two queues - black/white and color.

 

Dave

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