We have noticed a few of our patrons printing pages with the curious attribute of "Blank". The pages are indeed blank and the patrons are charged the appropriate amount for a printed page, but the patrons are apparently not expecting blank pages and so are perplexed as to why they have been charged for such un-fulfilling and un-useful stuff. We are also perplexed because we have no idea how to generate "Blank" files unwittingly, and we do not know how this gets past the "Job Attributes" since "Blank" is not listed in any job attribute list and if it were we would not check it.
Has anyone else seen this?
We are currently running Uniprint 9 R2, but this also happened occasionally before R2. We did not see this with UP 8.x