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Mobile Print stops processing jobs?

Question asked by Jason Pelletier on Sep 2, 2015
Latest reply on Sep 2, 2015 by Jeff Herald

We're seeing some strange behavior wiht Mobile Print 1.7 where the services are all running but after Windows patches (and at other times, often when a service fails and restarts) where all mobile jobs stop processing. They appear in MyPrintCenter as processing but never complete. Restarting services doesn't help at all. The only thing we can do is restart the server, which isn't the best option. Has anyone else experienced these issues or have a way to troubleshoot and jumpstart the processing of jobs?