We are using a Blackboard TIA. In Pharos reporting, we see transactions posted as external charges, but we can't see detail of where the external charge originated.
We have a model where we collect money centrally, but then return printing revenue back to departments, and this reporting limitation is an issue for us.
I wanted to know if anyone has run into this issue before, and if so, how did you solve it?
Is the detail behind the external charges stored in the Pharos database? Did you write custom SQL queries to build a report?