AnsweredAssumed Answered

Uniprint 8.2 Permissions and passwords getting reset

Question asked by Gary Lloyd on Jun 26, 2015
Latest reply on Jun 29, 2015 by Steven English

Hi I'm not sure if anyone will be able to help but thought it was worth an ask.


We have been running Pharos Uniprint 8.2 for sometime now and we have a strange bug.

We have a custom permission group for our service desk staff but once in a while their accounts will revert back to the default user group and their password will no longer work.


We have an import script that runs daily but I would be surprised if this was the cause as it might be months - year before it happens again to some of our service desk staff.

Is there anyone out there that has come across this issue ?


Here is how we import users each day:


path=%PATH%;C:\Program Files (x86)\Pharos\Bin

IF EXIST newaccts (

         type newaccts >>newaccts.sav

        userload --addupdate --file newaccts --cashier manager > pracctslog

        if exist pracctslog (

            echo %DATE% %TIME% add >> praccts.log

            type pracctslog >> praccts.log

            del newaccts pracctslog