Hi I'm not sure if anyone will be able to help but thought it was worth an ask.
We have been running Pharos Uniprint 8.2 for sometime now and we have a strange bug.
We have a custom permission group for our service desk staff but once in a while their accounts will revert back to the default user group and their password will no longer work.
We have an import script that runs daily but I would be surprised if this was the cause as it might be months - year before it happens again to some of our service desk staff.
Is there anyone out there that has come across this issue ?
Here is how we import users each day:
path=%PATH%;C:\Program Files (x86)\Pharos\Bin
IF EXIST newaccts (
type newaccts >>newaccts.sav
userload --addupdate --file newaccts --cashier manager > pracctslog
if exist pracctslog (
echo %DATE% %TIME% add >> praccts.log
type pracctslog >> praccts.log
del newaccts pracctslog