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Problem when forwarding email from Android phone

Question asked by gavin.devilliers@lexmark.co.za on Jun 23, 2015
Latest reply on Jun 24, 2015 by Jeff Geller

I am looking for some advice to help my customer who has Mobile Print 1.3.2 (on Uniprint 8.4 platform).

When forwarding an email with an attachment from an Android phone, the entire email is forward in an "Envelope" (see screenshot).

 

Screen Shot 2015-06-23 at 12.53.00.png

When opening the Envelope attachment, you can see the original email message and attachment.

 

Screen Shot 2015-06-23 at 14.02.54.png

 

The problem is Mobile Print is not able to process this message and excel file within the attachment.

 

Has anyone perhaps managed to find a solution to this problem?

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