The PS Station software does not currently work any differently that you've described. There are no current plans to change that. I appreciate what you are saying and I agree it would be nice, it's just not in the pipeline of work at this time,
Technical Product Manager
Thank you for your confirmation. I didn't think it was possible but it never hurts to ask. I know it's not a huge problem, it's just an aesthetic preference so I understand that it's not on your guys' priority list. Just something that would look nice given the more widespread default of 16:9. Thanks again!
Thanks for your posting Mark.
We have had a similar issue with our wide screen (16:9) monitors. Practically all monitors are now in the 16:9 ratio, so I think the option to have the Pharos Station work with this format of monitor should be a reasonably high priority & a relatively simple change.
It doesn't give a good impression of the software when our customer walk in & see the black lines - it's a bit like those Windows error messages on Airport terminal monitors that appear sometimes.
Are you guys doing anything to hid that? Such as an overlay program? If you are how well does it work and which program are you using? If not then at least there is some food for thought. I am currently searching for some sort of solution such as overlaying a logo or a phone number.
2 of 2 people found this helpful
Found a solution, which was very obvious :-)
I changed the screen resolution on the Pharos Station to 1024x768 via Windows (Right mouse click on desktop, Screen Resolution & change 1920x1080 to 1024x768). If (& only if) you have the Advanced settings option, you should be able to set the graphics driver to Scale Full Screen - unfortunately the options in the graphics driver will depend on the vendor. The desktop on our PCs re-scales the 4:3 Pharos Station display to the 16:9 aspect ratio & the screen is now showing without those vertical bars.
OS: Windows 7
Graphics card: Intel HD Graphics 4600
Monitor: Dell U2312HM
Hope this helps & let me know how you get on.
I passed your workaround on to a colleague who had run into the same limitation. It has worked a treat, thank you very much for sharing!