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Ricoh document servers and Pharos

Question asked by Bill Kasper on May 8, 2015

I'm running into a problem on a Ricoh MPC2051 that's on Pharos v9.0/iMFP v1.5.3.  We have users logging in, selecting their payment method, then selecting to release a number of copies of documents stored in the onboard Ricoh document server.  Without the "document server" button selected in the Enhanced External Charge Unit Management section of the User Tools, it releases the jobs and doesn't track the user or the print information (not unlike a USB stick print).


However, when we select "document server" as being controlled by Pharos in the EECUM section, it doesn't allow us to release the document at all.


Has anyone successfully gotten Ricoh's document server to play well with Pharos?