I have a Canon that is in our Duplicating center that is calculating 2,xxx,xxx% Utilization and in turn throwing off the whole average. Can Omit this device from calculations?
Wide-format devices are currently not supported, but including nonsensical data is clearly a problem. We are adding a user story to exclude wide-format devices from the utilization calculations to remedy this.
In the meantime, we recommend that you exclude the unsupported device from scout scan ranges and then mark the device as out of service on the Inventory page.
Thank you for bringing this to our attention!
What is the model of the Canon device in question?
-Internal Application Specialist/Pharos Admin
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