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serial numbers and SNMP

Question asked by Bill Kasper on Apr 1, 2015
Latest reply on Apr 17, 2015 by

i have four or five devices that are reporting properly by IP address, but report nothing in the serial number field in the spreadsheet.  they're Canon imagerunner legacy devices (3025, 3570, 4570).  how do i get the serial number to read properly?  or how can i enter it in the beacon database?