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User Locked to Konica iMFP device

Question asked by Alex Schumacher on Mar 24, 2015
Latest reply on Apr 3, 2015 by

On certain models of Konica copier we have on campus, a user will login to the iMFP software, make copies, etc, then log out. If they go to another copier, however, they get the error message "The user is locked on Terminal '<terminal name>'" and they can't login. Does anyone know why they don't get unlocked, or how to fix that for users? I don't see anything like that in the iMFP console or the Pharos Administrator console.  They will get unlocked if some other user comes and uses the first copier on which their account is locked.