3 Replies Latest reply on Mar 19, 2015 7:13 PM by Paul LaFollette

    Print Scout - Uninstall, Delete, Rename

    Paul LaFollette Guide

      We've done our first deployment (in a "test" area) of Print Scout and it is providing data.

       

      Question:  How to uninstall Print Scout from a computer?  (PC or Mac)  We don't see any option to do so (it's not listed in the add/remove).  Nothing in the instructions about un-installing it.  Our organization will not deploy across campus with out the ability to uninstall Print Scout if needed.   Inability to uninstall would be a "deal breaker" with Administration.

       

      Question:  What about removing/deleting a Print Scout from Beacon?  I know the option isn't there (currently) but collecting data can be stopped... but the unit would still be listed.  Computers will be discontinued/replaced/upgraded/renamed/etc over the course of time.  Not being able to remove Print Scouts from the list would be a problem as time goes by.

       

      Question:  What happens with Print Scout when a computer is renamed?  From time to time there is need to rename computers (change of primary user/purpose/location/etc).  Will Print Scout update accordingly?  Will that "break" that particular Print Scout?  What happens?

       

      Thanks,

      - Paul L.

        • Re: Print Scout - Uninstall, Delete, Rename
          tcampbell@pharos.com Tracker

          Hello Paul,

           

          I suspect that you are inquiring about how to uninstall the Print Scout from PC and Mac workstations, not Windows print servers, based on the wording of your question.

           

          For PCs, you may remove the Print Scout from a command prompt with elevated privileges (right click > ran as admin).  You will also need access to the original installation package to initiate the uninstallation.  From command line, execute:

               Beacon_PrintScoutInstaller.exe /uninstall /clean

           

          For the Mac Print Scout, refer to the post below:

               Uninstalling the Mac Print Scout

           

          I hope this helps to answer your question.

           

          Best regards,

          Tim.

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          • Re: Print Scout - Uninstall, Delete, Rename
            Jeff Geller Guide

            Hi Paul,

             

            I can help answer the other two questions you have.

             

            Question:  What about removing/deleting a Print Scout from Beacon?  I know the option isn't there (currently) but collecting data can be stopped... but the unit would still be listed.  Computers will be discontinued/replaced/upgraded/renamed/etc over the course of time.  Not being able to remove Print Scouts from the list would be a problem as time goes by.

                 Answer: Currently there is not a way to delete a Print Scout and most likely will not be a mechanism to do so in the future.

             

            Question:  What happens with Print Scout when a computer is renamed?  From time to time there is need to rename computers (change of primary user/purpose/location/etc).  Will Print Scout update accordingly?  Will that "break" that particular Print Scout?  What happens?

                 Answer: When you rename the computer that is running Print Scout the Print Scout will pick up the hostname change and send this to Beacon along with a few other pieces of information.  Most notably each machine receives a unique GUID when the Print Scout is installed and this is also used to help keep any hostname and IP Address changes on the client tied to that particular Print Scout.

             

            Thanks,

            Jeff Geller

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              • Re: Print Scout - Uninstall, Delete, Rename
                Paul LaFollette Guide

                Then there needs to be a means to “Archive” or “Inactivate” (so that it no longer shows) Print Scouts that no longer exist.

                 

                Or organization replaces a fair amount of computers each year on a “rotation” program which means each year there is a large number of computers that we remove from our organization.  The “old” computers are re-setup with the system that was factory installed, then we sell them as used computers.    If we have Print Scout installed on all of our computers, then each year there would be a large number of Print Scouts that would no longer be active.  Each year, the number of inactive Print Scouts would get larger and larger.

                 

                There has to be a way to remove them from the list, or at least “hide” them away somewhere.  Otherwise, the list of Print Scouts is going to get pretty unwieldy pretty quick.

                 

                Thanks,

                - Paul L.

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