1 Reply Latest reply on Mar 17, 2015 2:30 PM by tcampbell@pharos.com

    Error message

    Edwin Murphy-Johns Newbie

      Have an account with 39 MFPs managed by pharos blueprint. 35 MFPs are stateside, and 4 located in bangladore india. After a few late night remote sessions, we managed to get the MFPs configured for Pharos managment. All 4 show success when running the Imfp tool, but 1 of the mfps gives the following message when a user badges in

       

      Application Error, A session is not established to the application Details: Getscreen Error

       

      Any ideas?

        • Re: Error message
          tcampbell@pharos.com Navigator

          Hello Edwin,

           

          Your question is more suited to be handled as a support incident within our support team.  I discovered that you already have a account for support incident creation and collaboration.  I will open a support incident on your behalf and begin to address your issue through that system.  Please look for an email from support@pharos.com to appear in your primary email address shortly.

           

          Best regards,

          Tim.