4 Replies Latest reply on Feb 27, 2015 3:05 PM by John Siegel

    Error attempting custom device scan with Device Scout

    Paul LaFollette Guide

      I was attempting to scan for a single new device.  Scan found the one device, then I tried to upload to server and got this error:

      DeviceScoutError.jpg

      What do you think may be the problem?

       

      Thanks,

      - Paul L.

       

      EDIT:  I should tell you, the computer this Device Scout is on was previously a Device Scout, but it was uninstalled and removed from Beacon.  I've since re-created a Device Scout for it using a different Device Scout name and re-downloaded Device Scout (for the new Device Scout object) and re-installed.  When I re-installed, it picked up the registration code for the previous installation and did not let me enter the registration code for the new Device Scout object.  I cannot find any where to remove the old code and cannot input the new code.

       

      Yes, someone had to try doing this sooner or later.