AnsweredAssumed Answered

failed to print - re-listed as a free print

Question asked by Maher Abutamam on Feb 12, 2015
Latest reply on Aug 23, 2016 by Richard Post

Hi,

 

Today when I was testing pharos 9.0 and tried printing a simple pdf file to the black and white queue.. and tried to release it, nothing came out.. I swiped my card again and it listed the job as a free print..

 

I checked the pharos logs and its says:

 

[367027355] :: [2015/02/12 14:09:36.227 P710 T13A4 i PrintService] [CPVerbs::JobCostCalculate] PrintGroup = Black_White Print Group, Username = xusername

[367027356] :: [2015/02/12 14:09:36.227 P710 T13A4 i PrintService] [CPVerbs::JobCostCalculate] Based on the following check for associated color device Printer=  PStation= PrintRelease-LRF3  PrintGroup=Black_White Print Group

[367027365] :: [2015/02/12 14:09:36.227 P710 T13A4 i PrintService] [CPVerbs::JobCostCalculate] No Color Devices found

[367027366] :: [2015/02/12 14:09:36.227 P710 T13A4 i PrintService] [CPVerbs::JobCostCalculate] Job is free print 0.00

 

The job was sent to the black and white queue which is installed on the local machines.. Any idea what would be the reason for pharos to look for a color device since the job is b&w ?

 

Cheers!

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